Automotive Service Advisor

Responsibilities

• Greet customers warmly in person and by phone using professional standards
• Listen to customer concerns and thoroughly document vehicle needs
• Review service history, inspect vehicles, and verify repair requirements
• Recommend products and services confidently and clearly to customers
• Prepare accurate quotes, timelines, and repair orders
• Communicate vehicle status updates to customers throughout the day
• Explain completed work and warranties during the checkout process
• Follow up on declined services and completed repairs to ensure satisfaction
• Track returns, warranty parts, and core parts for each customer

Requirements

• High school diploma or equivalent
• Must be at least 18 years old
• Valid driver’s license (or ability to obtain within 30 days of hire)
• Professional appearance and strong customer service skills
• Ability to work in a process-driven environment
• Ability to work a minimum of five days per week, including Saturdays
• Prior experience as a Service Advisor is highly preferred but not required

Benefits

• Competitive annual salary between $60,000 and $80,000
• Guaranteed Sundays off
• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) retirement plan with company match
• Paid vacation, sick time, and 6 paid holidays
• Tuition reimbursement and career growth opportunities
• Employee discounts on services for you and your family

About the Company

Tate Boys Tire & Auto Service has proudly served the community since 1936. As part of Sun Auto Tire & Service, we are a leading national provider of automotive services committed to integrity, excellence, and team development. We specialize in a wide range of services, from passenger and light truck tires to complex mechanical repairs.