Automotive Operations Specialist

Responsibilities

• Develop and maintain direct relationships with assigned dealers
• Attend regional FCSD Organization meetings and Annual Business Plan Meetings
• Create Quick Lane Action Plans and conduct Repair Order Analysis
• Develop quarterly marketing plans and monitor adherence
• Manage tire sales processes, including inventory review and display management
• Conduct on-site training for Quick Lane teams on sales and technical skills
• Perform operational reviews including KPI, sales performance, and workflow processes
• Provide visit summaries to Dealer, District Operations Manager, and FCSD Region
• Complete all administrative tasks in a timely manner

Requirements

• Aftermarket experience, preferably in Retail Tire Store Management
• Proficiency with Microsoft Word, PowerPoint, and Excel
• Ability to analyze dealer financials and operational assessments
• Experience implementing service advisor selling systems or process improvements
• Ability to train and influence sales personnel and technicians
• Strong customer relationship, communication, and facilitation skills

Preferred Qualifications

• OEM dealer contact experience
• Bachelor's Degree

About the Company

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world, supporting business transformation across Customer Experience, Repair Optimization, Learning, and Insights.