Automotive Helpdesk Agent

Responsibilities

• Answer support requests and deliver high-quality diagnostic and repair service
• Monitor repair processes, analyze gaps, and advise on improvements
• Review existing processes to increase quality and report dealer performance
• Communicate with, coach, and help retailer staff
• Investigate root causes for technical deviations and document complex issues
• Build relationships with retailers and customers to improve function effectiveness

Requirements

• Master Technician status or equivalent certification
• Electrical diagnosis skills and experience
• Ability to investigate and diagnose complex vehicle systems remotely or hands-on
• Experience in high voltage/EV systems (desirable)
• Ability to thrive in a fast-paced environment with multiple deadlines

Benefits

• Competitive salary up to £42,170 + bonus
• Company laptop and pro rata retention bonus
• 25 days annual leave
• Company contributory pension plan
• Cash back health care scheme
• Life assurance
• Car salary exchange scheme

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years, helping clients optimize operations in sales performance, repair optimization, and consumer engagement.