Automotive Diagnostic Coordinator

Responsibilities

• Serve as the primary contact for Level 2 technical escalations from dealers and Level 1 support
• Diagnose complex faults using manufacturer diagnostic tools (e.g., Diagbox, wiTECH) and interpret electrical diagrams
• Provide technical expertise in chassis and bodywork systems
• Collaborate with engineering, quality, and suppliers to validate root causes and define corrective actions
• Analyze case trends to identify systemic issues and recommend preventive actions
• Provide structured support to workshops including diagnostic steps and repair procedures
• Create and deliver technical communications and training
• Maintain accurate documentation of diagnostics, measurements, and test results
• Track KPIs such as resolution time, repetition rate, and customer satisfaction

Requirements

• Proven experience in automotive after-sales and advanced diagnostics
• Demonstrated ability to resolve complex multi-system faults
• Experience collaborating with engineering and quality teams
• Proficiency with manufacturer diagnostic platforms (Diagbox, wiTECH, etc.)
• Ability to read and interpret electrical diagrams and technical documentation
• Expertise in chassis and bodywork systems
• Proficiency in English
• Mastery of root cause analysis methods (5-Why, Ishikawa)

Preferred Qualifications

• Experience creating technical guides or training materials
• Knowledge of warranty processes and service quality KPIs
• Proficiency in other languages

About the Company

MSX International Group is the leading global provider of outsourced solutions for the automotive industry, operating in over 80 countries. MSXI combines deep expertise with advanced data analytics and customized software solutions to improve dealer network performance.