Automation Engineer 2

Responsibilities

• Act as the primary owner of the Autonomous Lab during overnight hours, including error recovery, instrument maintenance, and addressing user tickets.
• Execute remote recovery efforts with customers to diagnose root causes and implement corrective actions for instrument or integration failures.
• Lead root-cause investigations for complex software-hardware integration failures to improve system reliability.
• Develop and validate automation scripts and configuration templates to standardize installations.
• Create and refine end-to-end deployment playbooks, including factory acceptance testing (FAT) and site acceptance testing (SAT).
• Author and maintain SOPs, troubleshooting guides, and training materials.
• Perform and audit recurring preventative maintenance (PM) programs to ensure reliability goals are met.

Requirements

• Bachelor’s degree in Engineering, Life Sciences, or a related technical field.
• 4–7 years of relevant experience in laboratory automation, systems integration, or related technical work.
• Ability to work a graveyard shift (10 PM – 6 AM), five days per week, onsite in Boston, MA.
• Ability to lift up to 25lbs and perform physical tasks such as bending, reaching, and standing for long periods.
• Occasional travel to customer sites for 1-2 weeks (less than 10% total time).
• Strong proactive problem-solving skills and the ability to work independently with minimal supervision.

Preferred Qualifications

• Experience in a customer-facing role governed by Service Level Agreements (SLAs).
• Experience operating, troubleshooting, or maintaining complex automated machinery or laboratory equipment.
• Background in the Life Science industry, specifically in lab or research settings.
• Experience with workflow/process scheduling software or managing multi-device integrated systems.

About the Company

Ginkgo Bioworks is constructing, editing, and redesigning the living world to answer the globe’s growing challenges in health, energy, food, materials, and more. Our bioengineers utilize an in-house automated foundry to design and build new organisms, making biology easier to engineer.