Auto Servicing Specialist

Responsibilities

• Interact with customers via phone and email to answer questions, provide assistance, and process requests
• Complete welcome calls to new customers and handle incoming calls regarding billing and service concerns
• Provide thorough and accurate documentation to customer accounts across all communication channels
• Investigate problems and find resolutions to help overcome customer objections regarding payments
• Identify opportunities to optimize results and improve customer satisfaction
• Maintain superior quality assurance results and contribute to daily training and development improvements

Requirements

• 2+ years of customer service experience
• 1+ years of experience in auto or servicing collections
• High School Diploma or equivalent
• Knowledge of FDCPA and FCRA regulations
• Proficiency in Microsoft Cloud and Google Workspace
• Strong analytical, problem-solving, and multitasking skills

Preferred Qualifications

• Bachelor's or Associate's degree
• Demonstrated ability to build customer loyalty through relationship building and persuasive communication
• Ability to adapt to changing business needs in a fast-paced environment

Benefits

• Paid time off (PTO)
• 401K matching
• Comprehensive benefits package including medical, dental, vision, life insurance, and disability
• New Hire Training Program and Wellness Incentive Program
• Conveniently located in Downtown Phoenix with access to light rail and public transportation
• Paid parking or platinum pass
• Fully stocked kitchen with snacks and beverages

About the Company

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. We are consistently recognized for our collaborative and inclusive culture, having been named one of the World’s Top Fintech Companies by CNBC and a Best Place to Work by various major publications.