Atención a clientes y Captura de Manifiestos

Responsibilities

• Provide high-level customer service to clients, vendors, and service providers
• Receive, review, and process electronic manifests, in-bonds, and ISF shipments destined for the USA
• Prepare accurate files using provided documentation and offer guidance when necessary
• Handle customer inquiries quickly, efficiently, and professionally
• Communicate with clients, carriers, or vendors to request additional documents or information
• Respond to calls and questions from both internal and external sources
• Complete files accurately in compliance with all regulations
• Meet established departmental volume targets to fulfill KPIs
• Escalate and report any issues or delays to the team leader
• Maintain high attention to detail while managing multiple tasks simultaneously

Requirements

• High school diploma or partially completed degree
• Minimum of 1 year of experience in a similar role preferred
• Basic knowledge of MS Office

Preferred Qualifications

• Conversational English skills

About the Company

Buckland Global Mexico Services SC provides specialized logistics and operational support, focusing on efficient shipment processing and high-quality customer service for international trade.