Associate, Total Quality Management

Responsibilities

• Lead end-to-end management of cross-functional implementations and projects, including project planning and stakeholder engagement.
• Evaluate departmental performance by querying, analyzing, and interpreting big data and metrics.
• Develop and maintain Key Performance Indicator (KPI) dashboards and perform trend/variance analysis.
• Collaborate with internal and external stakeholders to formulate proactive implementation and change management strategies.
• Apply analytical and modeling skills to solve complex business problems and support data-driven decision-making.
• Ensure all processes and projects comply with applicable laws and regulations.

Requirements

• 3+ years of work experience in operations and/or health insurance.
• 2+ years of experience using data software such as Excel/Google Sheets and SQL.
• 2+ years of experience with end-to-end project management in a cross-functional environment.
• 2+ years of experience administering operational, quality, or analytics platforms (requirements gathering, workflow documentation, and UAT).
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma, or Theory of Constraints.
• Proven experience in managing and presenting to stakeholders.

Preferred Qualifications

• Bachelor's degree or 3+ years of commensurate professional experience.

Benefits

• Competitive base pay ranging from $96,876 - $127,149 per year.
• Annual performance bonuses and participation in an unlimited vacation program.
• Comprehensive medical, dental, and vision benefits.
• 401(k) plan participation and life/disability insurance.
• 11 paid holidays, paid sick time, paid parental leave, and paid wellness time.

About the Company

Oscar is the first health insurance company built around a full-stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.