Associate Technical Support Specialist

Responsibilities

• Respond to user support requests via ticketing systems, chat, email, and virtual support channels
• Troubleshoot common hardware, software, and access-related issues for end users
• Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools
• Assist with account access, password resets, VPN connectivity, and basic system configuration
• Support users across multiple operating systems including Windows, macOS, and ChromeOS
• Help deploy and maintain mobile devices including iPhones, Android phones, and tablets
• Perform initial diagnosis of incidents and escalate advanced issues to higher-level teams
• Document troubleshooting activities and follow established operational procedures
• Assist with workstation setup, onboarding activities, and equipment preparation

Requirements

• Exposure to enterprise support environments or help desk operations
• Familiarity with ServiceNow or similar ticket management platforms
• Basic understanding of networking concepts such as wireless connectivity and remote access
• Experience using or supporting mobile devices and modern workplace technologies

Preferred Qualifications

• Strong interpersonal, communication, and customer service skills
• Ability to work collaboratively in a team-oriented environment
• Comfortable learning new technologies, tools, and processes
• Organized and able to manage multiple support requests effectively

Benefits

• Opportunity to launch and grow a career in IT support and operations
• Collaborative environment with mentorship from experienced technical professionals
• Hands-on experience supporting enterprise technologies and end-user environments
• Career development opportunities, training, and internal growth potential

About the Company

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services. With more than 3,000 employees serving over 200 companies worldwide, we specialize in providing solutions across Application Services, Digital Product Engineering, Digital Workplace Services, and AI/Automation.