Associate Technical Support Specialist

Responsibilities

• Respond to user support requests through ticketing systems, chat, email, and virtual support channels
• Troubleshoot common hardware, software, and access-related issues for end users
• Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools
• Assist with account access, password resets, VPN connectivity, and basic system configuration
• Support users across multiple operating systems including Windows, macOS, and ChromeOS
• Help deploy and maintain mobile devices including iPhones, Android phones, and tablets
• Perform initial diagnosis of incidents and escalate advanced issues to higher-level support teams
• Document troubleshooting activities and follow established operational procedures
• Assist with workstation setup, onboarding activities, and equipment preparation

Requirements

• Strong interpersonal, communication, and customer service skills
• Genuine interest in information technology and technical troubleshooting
• Ability to work collaboratively in a team-oriented environment
• Familiarity with ServiceNow or similar ticket management platforms
• Basic understanding of networking concepts such as wireless connectivity and remote access
• Experience using or supporting mobile devices and modern workplace technologies
• Organized, dependable, and able to manage multiple support requests effectively

Benefits

• Opportunity to launch and grow a career in IT support and operations
• Collaborative environment with mentorship from experienced technical professionals
• Hands-on experience supporting enterprise technologies and end-user environments
• Career development opportunities, training, and internal growth potential

About the Company

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services. For over 25 years, we have supported category-defining enterprise clients by providing solutions across Application Services, Digital Product Engineering, Digital Workplace Services, and AI/Automation. We are focused on building an employee-first, performance-based culture that empowers our team members to reach their full potential.