Associate Technical Support Specialist

Responsibilities

• Respond to user support requests via ticketing systems, chat, email, and virtual channels
• Troubleshoot hardware, software, and access-related issues for end users
• Provide support for laptops, desktops, printers, mobile devices, and collaboration tools
• Assist with account access, password resets, VPN connectivity, and basic system configurations
• Support multiple operating systems including Windows, macOS, and ChromeOS
• Help deploy and maintain mobile devices such as iPhones, Android phones, and tablets
• Perform initial incident diagnosis and escalate advanced issues to higher-level teams
• Document troubleshooting activities and follow established operational procedures
• Assist with workstation setup, onboarding activities, and equipment preparation

Requirements

• Exposure to enterprise support environments or help desk operations
• Familiarity with ServiceNow or similar ticket management platforms
• Basic understanding of networking concepts like wireless connectivity and remote access
• Experience using or supporting mobile devices and modern workplace technologies
• Strong interpersonal, communication, and customer service skills

Preferred Qualifications

• Prior experience in customer-facing IT roles
• Ability to work collaboratively in a team-oriented environment
• Strong organizational skills and the ability to manage multiple requests effectively

Benefits

• Opportunity to launch and grow a career in IT support and operations
• Mentorship from experienced technical professionals in a collaborative environment
• Hands-on experience with enterprise-level technologies
• Career development opportunities and internal growth potential

About the Company

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services. With over 25 years of experience, we support category-defining enterprise clients through digital transformation, innovation, and operational agility. We are committed to an employee-first, performance-based culture that empowers our team members to reach their full potential.