Associate Technical Support Engineer

Responsibilities

• Provide technical and network problem resolution to end-users by diagnosing issues and engineering solutions
• Adjust network configurations and verify software configurations
• Work with field technicians to troubleshoot physical installation issues
• Compile, pull, and parse station and network logs
• Collaborate with product and engineering teams on major customer issues
• Communicate technical solutions in a professional, user-friendly manner
• Create test plans, test cases, and documentation based on software specifications
• Proactively identify areas for product improvement, including design enhancements and failure analysis

Requirements

• Bachelor's degree in B.A, B.Com, or BBA
• Fresher or minimum 1 year of experience in technical support for hardware or software
• Strong understanding of networking fundamentals (TCP/IP, M2M communications)
• Experience with cloud-based management platforms and application support
• Proficiency with CRM tools like Salesforce and bug management tools like Jira
• Excellent English communication skills (written and verbal)
• Ability to read site drawings, field repair guides, and product specifications

Preferred Qualifications

• Additional certifications in Microsoft, Linux, or networking technologies

About the Company

ChargePoint is a leader in the electric vehicle revolution, powering one of the world’s leading EV charging networks through a comprehensive set of hardware, software, and mobile solutions.