Associate Technical Lead

About the Company

Eptura is a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries, trusted by 45% of Fortune 500 companies.

Responsibilities

• Provide Tier 2 technical support and resolve complex issues for the Archibus product
• Deliver exceptional technical solutions ensuring system reliability and operational continuity
• Collaborate across departments to deliver solutions efficiently
• Work hands-on with databases, cloud technologies, and web development
• Mentor team members and optimize live system performance
• Support clients on the West Coast during 8am-5pm PST hours

Requirements

• Expertise in technical troubleshooting and client support
• Experience with SaaS products
• Proficiency with databases and cloud technologies
• Web development skills
• Ability to communicate effectively with technical and business stakeholders