Associate - Talent Lifecycle Delivery Services

Responsibilities

• Provide Tier 1 customer experience to stakeholders by managing HR inquiries and transactions in accordance with Service Level Agreements
• Log and manage cases, escalations, and triaging using the ServiceNow case management system
• Support managers and HR with Workday transactions, data audits, and User Acceptance Testing (UAT)
• Act as a subject matter expert to support and maintain the global HR knowledge base
• Create and run reports within Workday and ServiceNow
• Identify improvements and optimizations for HR processes, policies, and Tier 0 knowledge articles
• Maintain strict data confidentiality and governance standards

Requirements

• 3 to 6 years of experience in Tier 1 HR operations and case management
• Proven experience in Workday data administration
• Strong English verbal and written communication skills
• Keen attention to detail and accuracy in processing transactions and data
• Ability to work afternoon shifts

About the Company

Amgen is a biotechnology pioneer committed to unlocking the potential of biology for patients suffering from serious illnesses. By discovering, developing, and delivering innovative human therapeutics, Amgen leverages advanced human genetics to improve health outcomes and dramatically improve people's lives worldwide.