Associate Systems Engineer

Responsibilities

• Provide L2 support for Windows and Linux servers
• Troubleshoot escalated incidents (P1/P2) and perform root cause analysis (RCA)
• Administer Linux servers including log rotation and performance tuning
• Execute Windows disk expansion and perform VM reconfiguration
• Monitor system health using tools like Datadog, BMC Truesight, and Splunk
• Document incidents, RCA, and solutions in ServiceNow
• Ensure compliance with ITIL processes including Incident, Problem, and Change Management
• Support backup, recovery, and patch management
• Automate routine tasks using PowerShell and Shell scripting

Requirements

• 3–6 years of experience in Windows/Linux system administration and application support
• Strong knowledge of Windows Server (2016/2019/2022) and Linux distributions
• Hands-on experience with Active Directory, DNS, DHCP, and Group Policy
• Proficiency in PowerShell and Shell scripting
• Knowledge of VMware concepts including VM, ESXi, Datastore, and Snapshot basics
• Familiarity with cloud environments (AWS/Azure/GCP)
• Strong troubleshooting skills in multi-tier architectures
• Knowledge of ITIL processes and experience with ServiceNow or JIRA
• Ability to work in a 24/7 support environment

Preferred Qualifications

• Bachelor’s degree in computer science, IT, or a related field
• Microsoft Certified (Windows Server Hybrid Administrator Associate, MCSA/MCSE)
• Red Hat Certified System Administrator (RHCSA)
• AWS Certified Solutions Architect – Associate
• VMware Certified Professional – Data Center Virtualization (VCP-DCV)