Associate Store Leader

Responsibilities

• Lead the store to maximize productivity and profitability by building a high-performing team and driving results through clienteling and operational excellence.
• Model brand service behaviors and selling standards, coaching the team in real time to ensure a premium client experience.
• Drive clienteling and omni-channel strategies, including CRM usage, proactive outreach, and achievement of KPIs such as conversion and AOV.
• Recruit, onboard, train, and motivate a diverse team that reflects brand values.
• Take ownership of store financial performance by forecasting, planning, and delivering against sales goals.
• Oversee operational procedures including opening/closing routines, cash handling, inventory integrity, and scheduling.
• Ensure visual merchandising directives are executed consistently to create compelling brand storytelling.

Requirements

• 3+ years of retail leadership experience in a store or service environment.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Familiarity with CRM and clienteling tools.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Physical ability to lift 25-50 lbs regularly and perform tasks such as climbing, bending, and kneeling.
• Strong communication and conflict mediation skills.

Preferred Qualifications

• Experience in luxury or premium retail environments.
• Social media literacy and understanding of live/virtual selling trends.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid paternity and maternity leave.
• Commuter benefits.
• Disability insurance.
• Tuition assistance.

About the Company

Kate Spade New York is a global lifestyle brand known for being colorful, bold, and optimistic. As part of the Tapestry portfolio, we design extraordinary things for the everyday, including handbags, ready-to-wear, jewelry, and more. We celebrate communities of women around the globe and are committed to innovation, inclusivity, and stretching what’s possible.