Associate Solutions Engineer

Responsibilities

• Deeply understand system configurations, client onboarding, and integrations with email, calendar, CRM, and property management systems
• Provide customer-obsessed support by communicating clearly with clients to understand and resolve issues
• Prioritize client issues based on business impact and advise on best practices for AI Assistant configuration
• Investigate root causes of bugs using SQL queries and logs
• Document bugs with effective ticket summaries and communicate fixes to clients

Requirements

• Bachelor's degree in Computer Science or equivalent field
• 1-3 years of experience in a similar role or field
• Demonstrated technical proficiency
• Strong written and verbal communication skills
• Analytical skills and a bias towards data-driven decision-making
• Willingness to work in person at the office 5 days a week

Preferred Qualifications

• Experience with support software and CRMs like Zendesk or Salesforce
• Experience with customer-facing roles
• Experience building projects with low-code/no-code tools like Retool
• Advanced knowledge of Google Sheets or Excel
• Familiarity with DataDog or similar event-logging software
• Familiarity with Postman or other API testing tools
• Familiarity with reporting tools such as Tableau
• Experience writing SQL queries

Benefits

• Equity in the company
• Medical, Dental, and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness and home services stipend
• Collaborative in-office environment with all meals covered
• Unlimited vacation and paid holidays

About the Company

EliseAI improves the housing and healthcare industries by integrating AI agents into existing workflows to increase efficiency and reduce costs.