Associate Software Engineer

Responsibilities

• Provide global technical support for Conga CRM products by troubleshooting, debugging, and identifying root causes of technical issues.
• Resolve customer errors and user issues in a timely manner to ensure product effectiveness and customer success.
• Investigate technical problems, prioritize tasks, and escalate issues as needed to meet client SLAs.
• Understand and analyze how different systems and applications interact and integrate with one another.

Requirements

• 1 to 3 years of technical support experience, preferably in Salesforce, .NET, or Java environments.
• Proficiency in advanced SQL scripting and programming languages such as Java or .NET.
• Knowledge of Salesforce workflows, security setups, sharing rules, profiles, permission sets, and validation rules.
• Bachelor's degree in Engineering or an equivalent technical field.
• Willingness to work rotational shifts within the window of 5 AM to 1 AM to support global customers.
• Strong logical thinking and analytical skills for complex troubleshooting.

Preferred Qualifications

• Experience with programming languages such as Visual Basic or C#.
• Exceptional communication and interpersonal skills with the ability to adapt to different client communication styles.
• A proactive and collaborative approach to problem-solving and team discussions.

About the Company

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga to manage high commercial complexity and global impact.