Associate Service Desk Technician

Responsibilities

• Perform configuration, maintenance, and administration of Atlassian products including Jira, Confluence, Bitbucket, and Jira Service Desk
• Work within a 24/7 support team, participating in various shifts to provide continuous customer support
• Maintain Jira projects, advanced custom workflows, permission schemes, and notification schemes
• Evaluate, test, and install Atlassian plug-ins and add-ons to meet business needs
• Manage Change and Configuration Management processes effectively
• Generate comprehensive documentation on workflows and processes to support runbooks
• Train and support end users on Atlassian toolset best practices and new features
• Use monitoring tools to diagnose performance issues and perform monthly reporting for Jira and Confluence

Requirements

• Experience in Jira and Confluence administration and customization
• Proficiency in technical troubleshooting and Atlassian product customization
• Strong documentation skills and familiarity with industry best practices
• Ability to handle Change and Configuration Management processes
• Experience working with executive-level customers
• A collaborative approach to problem-solving

About the Company

Horizontal Digital is a digital consultancy that creates websites, apps, portals, and other digital experiences for Fortune 500 companies. We fuse strategy, data, design, and technology to solve complex customer needs through empathy and innovation.