Associate Service Consultant

Responsibilities

• Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions
• Serve as the primary technical contact throughout the entire implementation process
• Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting
• Conduct assessment of partner needs and explain product features and functionality
• Define product specifications for partner and end-user installations
• Respond to partner inquiries and direct the resolution of outstanding issues
• Monitor partner use and adoption of software throughout implementations
• Work alongside Tech Support, Partner Success, and Sales teams to elevate partner experience

Requirements

• 1+ years of experience managing technology implementations utilizing software tools
• Knowledge of CRM, ERP, PSA, and RMM software and markets
• Good knowledge of Windows Operating Systems and Active Directory
• Proficient in Microsoft Windows Server and patch management best practices
• Experience with Routing, Switching, and Firewall/Edge technologies
• Working knowledge of virtualization solutions such as VMware or Hypervisor
• Excellent oral, written communication, and presentation skills
• Strong attention to detail with a data-centric approach
• Ability to present complex technical material to technical and non-technical customers

Preferred Qualifications

• 1+ years of MSP experience
• Bachelor's degree in Computer Science or equivalent experience

About the Company

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide.