Associate Sales Process Specialist

Responsibilities

• Engage with customers via telephone or electronic inquiries to address administrative and sales-related activities
• Coordinate pre- and post-sale actions to ensure customers meet certification requirements and adoption timelines
• Develop and share quotes using standardized pricing tools and process them into orders using ERP systems
• Support Account Managers and Sales Engineers by performing various administrative tasks
• Track account history and provide data from internal sources to facilitate deeper knowledge of account opportunities
• Collaborate with internal resources to resolve customer inquiries and ensure clear communication
• Connect customers to appropriate UL personnel, such as delivery teams and engineers, when necessary
• Proactively engage internal personnel to anticipate problems and improve the customer experience

Requirements

• High school diploma
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook) and CRM software
• Under 1 year of related experience
• Strong communication and administrative skills
• Business acumen and a sufficient understanding of business sales processes
• Experience managing internal systems and data sources

Preferred Qualifications

• English language proficiency

About the Company

UL Solutions is a global leader in applied safety science, working to make the world a safer and more sustainable place through rigorous testing, inspection, and certification services.