Associate QA cum Customer Support

Responsibilities

• Write and document test plans from requirements and specifications
• Create and perform test campaigns to fit overall planning
• Replicate, test, analyze, and document errors from customer feedback
• Use versioning systems to code test scripts and bug tracking databases to report bugs
• Onboard new customers and respond to queries in a timely manner
• Follow up with partners to ensure technical issues are resolved
• Collect and analyze end-user feedback to share with Product, Sales, and Marketing teams
• Collaborate with tech and marketing teams to produce instruction materials
• Prepare demo environments for sales activities

Requirements

• 1-2 years of QA experience
• Knowledge of test management software, programming languages, and QA methodologies
• Experience with web-based and mobile testing frameworks like Selenium WebDriver
• Proficiency in verbal and written English
• Availability to be on call in the evening for US customers
• Ability to work autonomously and in a team

Preferred Qualifications

• Familiarity with Agile development
• Experience using JIRA
• Experience using Git or Mercurial
• Previous experience in Customer Success or Customer Service roles

About the Company

Rakuna is an HR technology company based in Silicon Valley, US with an APAC office in Vietnam, providing total recruiting software solutions for employers in North America.