Associate Product Manager at Sprinklr - ScoutJobs - The AI-curated global job board
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Sprinklr
Posted 24 days ago

Associate Product Manager

SprinklrAssociate Product Manager ( WFM )

Requirements

Bachelor's degree in CS, IT, or Business, 2+ years WFM domain experience, Experience with Nice, Genesys, Verint, or Calabrio, Agile/Scrum knowledge, Jira proficiency

Skills

Product ManagementAgileJira

About the role

Responsibilities

  • Contribute to product strategy, roadmap development, and feature prioritization for the Workforce Management (WFM) domain
  • Collaborate with stakeholders including customers, sales, marketing, and engineering to define product specifications
  • Conduct market research and competitive analysis to identify innovation opportunities
  • Translate product requirements into actionable user stories and technical specifications for engineering teams
  • Drive the development and launch of new features, ensuring high-quality deliverables that meet business objectives
  • Monitor product performance and user feedback to iterate on features and optimize user experience
  • Act as a product evangelist to promote the WFM solution and gather continuous improvement feedback

Requirements

  • Bachelor's degree in Computer Science, IT, Business Administration, or a related field
  • 2+ years of experience in the contact center workforce management (WFM) domain
  • Hands-on experience with leading WFM solutions such as Nice, Genesys, Verint, or Calabrio
  • Proven experience leading cross-functional teams and driving product development from concept to launch
  • Strong understanding of Agile methodologies, specifically Scrum
  • Proficiency with SDLC tools such as Jira
  • Excellent analytical, problem-solving, and communication skills

About the Company

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM). We empower brands to deliver extraordinary experiences at scale across every customer touchpoint by combining human instinct with the speed and efficiency of AI. Today, over 1,900 enterprises and 60% of the Fortune 100 rely on Sprinklr to unify data, break down silos, and act on real-time insights.

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Associate Product Manager

Sprinklr · Bangalore

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