Associate Product Manager

Responsibilities

• Contribute to product strategy, roadmap development, and feature prioritization for the Workforce Management (WFM) domain
• Collaborate with stakeholders including customers, sales, marketing, and engineering to define product specifications
• Conduct market research and competitive analysis to identify innovation opportunities
• Translate product requirements into actionable user stories and technical specifications for engineering teams
• Drive the development and launch of new features, ensuring high-quality deliverables that meet business objectives
• Monitor product performance and user feedback to iterate on features and optimize user experience
• Act as a product evangelist to promote the WFM solution and gather continuous improvement feedback

Requirements

• Bachelor's degree in Computer Science, IT, Business Administration, or a related field
• 2+ years of experience in the contact center workforce management (WFM) domain
• Hands-on experience with leading WFM solutions such as Nice, Genesys, Verint, or Calabrio
• Proven experience leading cross-functional teams and driving product development from concept to launch
• Strong understanding of Agile methodologies, specifically Scrum
• Proficiency with SDLC tools such as Jira
• Excellent analytical, problem-solving, and communication skills

About the Company

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM). We empower brands to deliver extraordinary experiences at scale across every customer touchpoint by combining human instinct with the speed and efficiency of AI. Today, over 1,900 enterprises and 60% of the Fortune 100 rely on Sprinklr to unify data, break down silos, and act on real-time insights.