Associate, Process Management - Controls and Governance

Responsibilities

• Support the development, testing, and oversight of the control environment for Customer, Multilingual, and Digital Accessibility program areas.
• Establish and maintain robust governance frameworks to ensure enterprise-wide compliance with accessibility standards.
• Identify, document, and implement tested controls in the Control Management System to mitigate potential risks.
• Create and maintain test plans to determine the design and operating effectiveness of controls.
• Execute regular control testing to identify gaps, breakdowns, or inaccuracies in end-to-end processes.
• Support the research and resolution of process breakdowns and implement preventative measures.
• Provide control management support during risk and control assessments and audit engagements.

Requirements

• High School Diploma, GED or equivalent.
• At least 3 years of control testing or quality assurance experience.
• At least 3 years of experience in Process management or Project management.

Preferred Qualifications

• Experience with Business Process Management (BPM).
• Proficiency with Jira and Workboard.
• Experience using a Control Management System or GRC platform for documentation and testing.
• Proficient knowledge of G Suites, including Google Slides and Google Sheets.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits.
• Performance-based incentive compensation, which may include cash bonuses or long-term incentives.
• Support for total well-being, including mental and physical health resources.

About the Company

Capital One is a leading financial institution committed to innovation and diversity. We provide a dynamic environment where professionals can grow their careers while helping to build the future of banking and digital accessibility.