Associate Patient Care Coordinator

Responsibilities

• Greet patients and visitors in a prompt, courteous, and helpful manner
• Verify insurance information, addresses, and phone numbers, and register new patients
• Answer incoming phone calls, direct calls, and take messages
• Schedule appointments and respond to the needs of patients and callers
• Assist new clients with paperwork, including explaining forms and obtaining necessary signatures and consents
• Process payments for co-pays, deductibles, co-insurance, self-pay, and missed appointment fees
• Maintain patient confidentiality and secure sensitive information in compliance with HIPAA privacy laws
• Manage a work queue to complete pending actions such as referrals and scheduling
• Perform clerical duties including copying, faxing, and filing
• Use electronic health record systems (Athena) to manage patient data and schedules
• Coordinate with the provider team regarding patient arrivals and potential schedule conflicts

Requirements

• High School Diploma or GED
• 1+ years of computer proficiency, including Microsoft Outlook, Excel, and Word
• 1+ years of customer experience in a medical or mental health office setting

Preferred Qualifications

• Basic understanding of medical terminology
• Proven ability to explain sensitive information clearly and professionally to diverse audiences
• Ability to accomplish multiple tasks in an environment with frequent interruptions
• Strong organizational and time management skills

Benefits

• Paid Time Off and 8 Paid Holidays
• Medical, Dental, and Vision insurance options
• Health Spending or Health Saving accounts
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement and Employee Assistance Program
• Employee Discounts and Referral Bonus Program

About the Company

Optum is a clinician-led care organization dedicated to making healthcare better for everyone. Through our family of businesses, including Tides of Mind Counseling, we provide compassionate, high-end medical services and holistic behavioral health solutions to help patients navigate their health journeys seamlessly.