Associate Patient Care Coordinator

Responsibilities

• Verify and update patient demographics, consent forms, and other essential documentation
• Schedule patient appointments accurately according to department protocols and provider preferences
• Manage patient check-out processes and update Department Appointment Reports
• Provide patient education regarding appointment instructions, estimates, and billing concerns
• Resolve inquiries regarding clinic schedules, prescription refills, and appointment rescheduling
• Document all patient information accurately within the electronic medical record (EMR) system
• Process incoming and outgoing insurance referral requests and coordinate with providers and patients
• Educate patients on basic insurance concepts including co-payments, co-insurance, and prior authorizations
• Manage department mail, faxes, and electronic in-basket encounters in a timely manner
• Escalate urgent patient-related issues to nursing, providers, or leadership as necessary

Requirements

• High School Diploma or GED
• 6+ months of customer service or healthcare-related experience
• Ability to work onsite in Milford, MA (101 Cedar Street)
• Ability to work a Monday through Friday schedule (8:30 AM - 5:00 PM)

Preferred Qualifications

• 1+ years of experience in a medical front office role
• Proficiency with Epic EMR software
• Basic computer proficiency
• Foundational understanding of insurance concepts and medical terminology

Benefits

• Paid Time Off and 8 Paid Holidays
• Medical, Dental, and Vision insurance options
• Health Spending Accounts and Health Saving Accounts
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement and Employee Discounts
• Life, AD&D, Short-term, and Long-term Disability coverage
• Employee Assistance Program

About the Company

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. We are committed to advancing health equity and improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.