Associate Patient Care Coordinator

Responsibilities

• Greet and check in/out patients in a professional and courteous manner
• Verify patient demographics and insurance information
• Collect outstanding balances, co-pays, deductibles, and co-insurances
• Schedule future appointments and manage patient medical forms
• Maintain medical records through filing, faxing, and scanning
• Perform general clerical duties including mail sorting and work queue management
• Reconcile cash drawer daily and follow payment security policies
• Maintain patient confidentiality and comply with all practice policies

Requirements

• High School Diploma or GED
• 1+ year of customer service or healthcare-related experience
• 1+ year of proficiency in Microsoft Office (Outlook, Word, etc.)
• Ability to work a 40-hour work week including rotating holidays and weekends (Saturdays and Sundays)
• Flexibility to provide coverage at other locations when necessary

Preferred Qualifications

• 1+ year of experience in a medical office role (scheduling, insurance verification, etc.)
• Knowledge of Electronic Medical Records (EMR), specifically eClinicalWorks (eCW)
• Knowledge of medical terminology
• Familiarity with insurance carriers and managed care plans

Benefits

• Paid Time Off starting from the first pay period plus 8 paid holidays
• Medical, Dental, and Vision insurance options
• Health Spending Accounts or Health Savings Accounts
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement and Employee Assistance Program
• Life, AD&D, Short-term, and Long-term disability coverage

About the Company

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. We are transforming healthcare nationally while providing physician-led care locally, focusing on connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.