Associate Patient Care Coordinator

Responsibilities

• Provide patient-oriented service in a clinical or front office setting
• Complete the registration process by collecting patient demographics and health information
• Verify insurance eligibility, benefits, and create price estimates
• Process referrals, pre-certifications, and pre-authorizations according to insurance requirements
• Collect patient co-pays and discuss out-of-pocket financial obligations
• Enter and verify patient data in real-time using computer systems to ensure accuracy
• Respond to patient and caregiver inquiries with compassion and respect
• Generate and analyze patient data reports to follow up on inconsistencies

Requirements

• High School Diploma or GED
• 1+ years of customer service experience (hospital, office, or phone support setting)
• Ability to work specific night shifts: Monday-Wednesday 6pm-6am and Thursday 6pm-12am
• Must be 18 years of age or older

Preferred Qualifications

• Experience in a medical setting, physician office, or hospital registration department
• Working knowledge of medical terminology and insurance policies
• Experience with Microsoft Office products
• Experience in insurance reimbursement, financial verification, or processing payments
• Ability to perform basic mathematics for financial transactions

Benefits

• Paid Time Off starting from the first pay period plus 8 Paid Holidays
• Medical, Dental, Vision, Life, and AD&D Insurance
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement and Employee Discounts
• Comprehensive wellness programs including Employee Assistance Program

About the Company

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. We are part of UnitedHealth Group, dedicated to improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.