Associate Patient Care Coordinator

Responsibilities

• Communicate directly with patients and families to complete registration, collecting demographics and health information
• Verify insurance eligibility, benefits, and create price estimates
• Utilize computer systems to enter and verify patient data in real-time to ensure accuracy
• Process referrals, pre-certifications, and pre-authorizations according to insurance requirements
• Collect patient co-pays and discuss out-of-pocket financial obligations
• Respond to patient and caregiver inquiries with compassion and respect
• Generate and analyze patient data reports to follow up on inconsistencies

Requirements

• High School Diploma or GED
• 1+ years of customer service experience in a hospital, office, or phone support setting
• Ability to work specific shifts: Thursday 4p-10p and Friday-Sunday 10:00am-10:00pm
• Must be 18 years of age or older

Preferred Qualifications

• Experience in a medical setting, physician office, or hospital registration department
• Working knowledge of medical terminology and insurance policies
• Experience with Microsoft Office products
• Experience in insurance reimbursement, financial verification, or processing payments
• Ability to perform basic mathematics for financial transactions

Benefits

• Paid Time Off and 8 Paid Holidays
• Medical, Dental, Vision, and Life & AD&D Insurance
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement and Employee Discounts
• Employee Assistance Program and Referral Bonus Program
• Voluntary benefits including pet and legal insurance

About the Company

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. We are part of UnitedHealth Group, working to improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.