Associate, Order to Invoice

Responsibilities

• Manage sales orders accurately and on time via various channels including email, EDI, and customer portals
• Ensure proper execution of billing procedures and controls in line with internal SOPs and SLAs
• Act as a front-office contact for customers via telephone, email, and chat to resolve order and price inquiries
• Resolve issues related to order execution from receipt through to billing
• Maintain strong relationships with internal and external stakeholders
• Contribute to process improvement, automation initiatives, and continuous improvement projects
• Support junior associates in their performance and deliverables
• Assist with internal and external audits and ensure SOX compliance

Requirements

• High school degree (University education preferred)
• 1-2 years of experience in a Shared Services environment for a global company, or at least 1 year in a junior role
• Advanced proficiency in both English and Spanish
• Proficiency in MS Office, with a strong focus on Excel
• Experience with ERP systems (JDE experience is a plus)
• Strong analytical, problem-solving, and prioritization skills
• Ability to work effectively in a team under deadlines and time pressure

About the Company

BIC is a community of brands dedicated to creating ingeniously simple and joyful products that have been part of hearts and homes for over 75 years. We are committed to growing our iconic and innovative brands by reimagining everyday essentials in new, sustainable, and responsible ways.