Associate One Point Patient Care Specialist

Responsibilities

• Serve as the primary point of contact for physicians and patients within the support program
• Manage the full patient enrollment process from initial contact through the start of therapy
• Conduct welcome calls to gather information, introduce program offerings, and obtain necessary consents
• Act as a patient advocate by exploring medication funding options and managing reimbursement processes
• Maintain expert knowledge of public and private reimbursement mechanisms within the assigned territory
• Provide accurate and timely patient charting and updates within the CRM
• Coordinate program services including case management support, prescription coordination, and self-injection training
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately according to policy
• Collaborate with Program Management and Field Case Managers to resolve patient concerns or escalations

Requirements

• College Diploma or University degree
• 2-3 years of experience in the healthcare or pharmaceutical industry
• 2-3 years of experience in a Customer Service or Call Centre environment
• Experience with public (provincial/federal) and private third-party drug reimbursement plans
• Strong comprehension of medical terminology and ability to interpret patient charts
• Proficiency in MS Office and experience using customer relationship databases
• Valid driver's license and access to a reliable vehicle
• Ability to work flexible hours between 8:00 AM and 8:00 PM as required

Preferred Qualifications

• Ability to speak multiple languages
• Established relationships with healthcare customers in a specific territory
• Deep knowledge of public, private, and federal reimbursement processes

About the Company

GreenShield is a not-for-profit social enterprise dedicated to supporting better health for all Canadians. Founded in 1957, we bring together diverse worlds of coverage and care to provide a holistic approach to mental and physical well-being.