Associate Manager

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics including conversion, DPT, UPT, and Client Data Capture
• Assist the Store Manager with the training and development of store associates through coaching and roleplay
• Build and maintain strong client relationships through the use of client books, thank you cards, and event strategies
• Ensure the store follows visual merchandising guidelines and directives to provide a superior client experience
• Manage personal timecards to ensure payroll accuracy and adhere to all company policies and procedures
• Display initiative, strategic thinking, and the ability to remain calm and de-escalate situations when necessary

Requirements

• Proven success in meeting sales goals and achieving KPIs
• Experience in a retail sales and client service role, preferably within the luxury market
• Strong written and verbal communication skills
• Ability to lift, push, and move boxes weighing up to 30 pounds
• Flexible availability to work nights, weekends, mornings, and holidays as needed
• Strong time management skills and a high level of integrity

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and tuition reimbursement
• Employee discount and pet insurance
• Quarterly sales bonus program eligibility for retail associates
• Career pathing and professional training opportunities

About the Company

Since 1975, TUMI has been creating world-class business, travel, and performance luxury essentials. We are committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions, blending flawless functionality with a spirit of ingenuity.