Associate Manager

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics including conversion, DPT, UPT, and Client Data Capture
• Assist the Store Manager with the training and development of store associates through coaching and roleplay
• Build and maintain strong client relationships through the use of client books, thank you cards, and event strategies
• Ensure the store follows visual merchandising guidelines and directives to provide a superior client experience
• Manage personal timecards to ensure payroll accuracy and adhere to all company policies
• Display initiative, strategic thinking, and the ability to remain calm and de-escalate situations when necessary

Requirements

• Proven success in meeting sales goals and achieving KPIs
• Experience in a retail sales and client service role, preferably within the luxury market
• Strong written and verbal communication skills
• Flexible availability to work nights, weekends, mornings, and holidays as needed
• Physical ability to stand, move around the store, use a ladder, and lift or push boxes weighing up to 30 pounds
• Strong time management skills and a high sense of integrity

Benefits

• Work-life balance and paid time off
• Employee discount
• 401(k) with a company match
• Training and professional development initiatives
• Employee Assistance Program (EAP)
• Eligibility for company incentive programs

About the Company

Since 1975, TUMI has been creating world-class business, travel, and performance luxury essentials. We are committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. TUMI is sold globally in over 75 countries and values innovation, sustainability, and a diverse, inclusive culture.