Associate Manager

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics including conversion, DPT, UPT, and Client Data Capture
• Assist the Store Manager with the training and development of store associates through coaching and roleplay
• Maintain high standards of visual merchandising by following brand guidelines and directives
• Build and maintain strong client relationships through the use of client books, thank you cards, and event strategies
• Manage personal timecards to ensure payroll accuracy and adhere to all company policies
• Demonstrate leadership by taking initiative, prioritizing tasks, and championing change effectively

Requirements

• Proven success in meeting sales goals and achieving retail KPIs
• Experience in a high-end retail or luxury market environment
• Strong communication skills, both written and verbal, with the ability to de-escalate situations
• Flexible availability to work mornings, nights, weekends, and holidays as needed
• Physical ability to stand, move around the store, use a ladder, and lift/push boxes weighing up to 30 lbs
• Strong time management skills and a high level of integrity

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and tuition reimbursement
• Employee discount and pet insurance
• Quarterly sales bonus program eligibility for retail associates
• Career pathing and professional training opportunities

About the Company

Since 1975, TUMI has been creating world-class business, travel, and performance luxury essentials. We are committed to empowering journeys as a lifelong partner to movers and makers, blending flawless functionality with a spirit of ingenuity. TUMI is sold globally in over 75 countries and is dedicated to innovation, sustainability, and fostering a diverse, inclusive culture.