Associate Manager

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics including conversion, DPT, UPT, and Client Data Capture
• Assist with the training and development of store associates through coaching, roleplay, and feedback
• Maintain high standards of visual merchandising by following brand guidelines and directives
• Build and maintain strong client relationships through personalized service and event strategies
• Manage personal timecards and adhere to all company policies and procedures
• Ensure a consistent, superior client experience that reflects the luxury ethos of the brand

Requirements

• Proven success in meeting sales goals and achieving KPIs
• Experience in a retail sales and client service role, preferably within the luxury market
• Strong time management skills and the ability to prioritize tasks effectively
• Flexible availability to work mornings, nights, weekends, and holidays as needed
• Physical ability to stand, move around the store, use a ladder, and lift/push boxes weighing up to 30 lbs
• Strong written and verbal communication skills

Benefits

• Comprehensive benefits package including medical, dental, life, and disability coverage
• Paid time off and employee assistance program (EFAP)
• Employee discount
• Opportunities for professional training and career growth
• Potential eligibility for company incentive programs

About the Company

Since 1975, TUMI has been creating world-class business, travel, and performance luxury essentials. We are committed to empowering journeys as a lifelong partner to movers and makers, blending flawless functionality with a spirit of ingenuity. TUMI is sold globally in over 75 countries and is dedicated to innovation, sustainability, and fostering a diverse, inclusive culture.