Associate Manager

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
• Assist the Store Manager with the training and development of store associates through coaching and roleplay.
• Maintain high standards of visual merchandising by following brand guidelines and directives.
• Build and maintain strong client relationships through the use of client books, thank you cards, and event strategies.
• Demonstrate leadership by prioritizing tasks, managing personal timecards, and adhering to all company policies.
• Ensure a consistent, superior client experience that reflects the TUMI brand ethos.

Requirements

• Proven success in meeting sales goals and achieving key performance indicators (KPIs).
• Experience in a retail environment, preferably within the luxury market.
• Strong communication skills, both written and verbal, with the ability to adapt to different audiences.
• Flexible availability to work mornings, nights, weekends, and holidays as needed.
• Physical ability to stand, move around the store, use a ladder, and lift or push boxes weighing up to 30 pounds.
• Strong time management skills and a high level of integrity.

Benefits

• Work-life balance and training opportunities.
• Employee discount.
• Sick time and Employee Assistance Program (EAP).
• 401(k) with a company match.
• Eligibility for company incentive programs.

About the Company

Since 1975, TUMI has been creating world-class business, travel, and performance luxury essentials. Designed to upgrade and beautify all aspects of life on the move, TUMI blends flawless functionality with a spirit of ingenuity. The brand is sold globally in over 75 countries, serving as a lifelong partner to movers and makers in pursuit of their passions.