Associate Manager

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics including conversion, DPT, UPT, and Client Data Capture
• Assist the Store Manager with the training and development of store associates through coaching and roleplay
• Maintain visual merchandising guidelines to ensure a consistent and superior client experience
• Build and maintain strong client relationships through the use of client books and event strategies
• Manage personal timecards and adhere to all company policies and procedures
• Demonstrate leadership by planning, prioritizing, and championing change effectively

Requirements

• Proven success in meeting sales goals and achieving KPIs
• Experience in a retail sales and client service role, preferably within the luxury market
• Strong communication skills, both written and verbal
• Ability to work a flexible schedule, including nights, weekends, mornings, and holidays
• Physical ability to stand, move around the store, use a ladder, and lift/push boxes weighing up to 30 lbs
• Strong time management skills and a high sense of integrity

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and tuition reimbursement
• Employee discount and pet insurance
• Quarterly sales bonus program eligibility
• Career pathing and professional training opportunities

About the Company

Since 1975, TUMI has been creating world-class business, travel, and performance luxury essentials. We are committed to empowering journeys as a lifelong partner to movers and makers, blending flawless functionality with a spirit of ingenuity. TUMI is sold globally in over 75 countries and is dedicated to innovation, sustainability, and fostering a diverse, inclusive culture.