Associate Manager

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics including conversion, DPT, UPT, and Client Data Capture
• Assist the Store Manager with the training and development of store associates through coaching and roleplay
• Maintain high standards of visual merchandising by following brand guidelines and directives
• Build and maintain strong client relationships through the use of client books, thank you cards, and event strategies
• Ensure a consistent, superior client experience that reflects the luxury ethos of the TUMI brand
• Manage personal timecards and adhere to all company policies and procedures

Requirements

• Proven success in meeting sales goals and achieving KPIs
• Experience in a high-end retail or luxury market environment
• Strong communication skills, both written and verbal, with the ability to de-escalate situations
• Flexible availability to work nights, weekends, mornings, and holidays as needed
• Physical ability to stand, move around the store, use a ladder, and lift/push boxes weighing up to 30 lbs
• Strong time management skills and a high level of integrity

Benefits

• Work-life balance and training opportunities
• Employee discount
• Sick time and Employee Assistance Program (EAP)
• 401(k) with a company match
• Eligibility for company incentive programs

About the Company

Since 1975, TUMI has been creating world-class business, travel, and performance luxury essentials. We are committed to empowering journeys as a lifelong partner to movers and makers, blending flawless functionality with a spirit of ingenuity. TUMI is sold globally in over 75 countries and is dedicated to innovation, sustainability, and fostering a diverse, inclusive culture.