Associate Manager

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
• Assist the Store Manager with the training and development of store associates through coaching and roleplay.
• Maintain high standards of visual merchandising by following brand guidelines and directives.
• Build and maintain strong client relationships through the use of client books, thank you cards, and event strategies.
• Demonstrate leadership by taking initiative, prioritizing tasks, and championing change effectively.
• Ensure operational compliance by managing personal timecards and adhering to all company policies.

Requirements

• Proven success in meeting sales goals and achieving key performance indicators (KPIs).
• Experience in a retail sales and client service role, preferably within the luxury market.
• Ability to work a flexible schedule, including nights, weekends, mornings, and holidays.
• Physical ability to stand, move around the store, use a ladder, and lift or push boxes weighing up to 30 pounds.
• Strong written and verbal communication skills with the ability to de-escalate situations.

Benefits

• Work-life balance and paid time off.
• Employee discount and training opportunities.
• 401(k) with a company match.
• Employee Assistance Program (EAP).
• Eligibility for company incentive programs.

About the Company

Since 1975, TUMI has been creating world-class business, travel, and performance luxury essentials. We are committed to empowering journeys as a lifelong partner to movers and makers, blending flawless functionality with a spirit of ingenuity. TUMI is sold globally in over 75 countries and is dedicated to innovation, sustainability, and fostering a diverse, inclusive culture.