Associate Manager

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
• Assist the Store Manager with the training and development of store associates through coaching and roleplay.
• Maintain high standards of visual merchandising by following brand guidelines and directives.
• Build and maintain strong client relationships through the use of client books, thank you cards, and event strategies.
• Demonstrate leadership by taking initiative, prioritizing tasks, and championing brand changes effectively.
• Ensure operational compliance by managing personal timecards and adhering to all company policies.

Requirements

• Proven success in meeting sales goals and achieving key performance indicators (KPIs).
• Experience in a high-end retail or luxury market environment.
• Strong communication skills, both written and verbal, with the ability to de-escalate situations.
• Ability to stand, move around the store, and lift or push boxes weighing up to 30 pounds.
• Flexible availability to work mornings, nights, weekends, and holidays as needed.
• Strong time management skills and a high level of professional integrity.

About the Company

Since 1975, TUMI has been creating world-class business, travel, and performance luxury essentials. We are committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. TUMI is sold globally in over 75 countries, blending flawless functionality with a spirit of ingenuity.