Associate Manager, Startup Accounts

Responsibilities

• Build and maintain relationships with clients and key personnel
• Cross-sell and up-sell to the client base to achieve portfolio quotas
• Conduct business reviews to ensure client satisfaction
• Attend client meetings both in-office and off-site
• Achieve client relationship targets and KPIs
• Liaise with internal departments to fulfill client needs
• Escalate and resolve client concerns
• Carry out client satisfaction surveys and reviews
• Monitor performance against service level agreements
• Update CRM with client changes

Requirements

• Relevant experience in B2B Key Account Management or Sales
• Knowledge of best customer service practices
• Strong interpersonal skills and ability to build rapport
• Go-getter attitude and strong work ethic

About the Company

Razorpay is a leading full-stack financial technology company that powers the way businesses move, manage, and grow money. Based in India and expanding across Southeast Asia, Razorpay provides a scalable stack for payments, payroll automation, and financial insights to millions of businesses.