Associate Manager, Field Services

Responsibilities

• Lead and manage a regional team of Field Service Technicians supporting capital equipment and service offerings.
• Drive a customer-first culture to ensure outstanding service and exceed customer expectations.
• Coach, develop, and motivate direct reports to achieve organizational goals and performance standards.
• Manage daily field service operations, including recruiting, retaining, and training team members.
• Identify performance issues and implement corrective action plans to ensure continuous improvement.
• Ensure service delivery meets contractual Key Performance Indicators (KPIs) and financial expectations.
• Handle escalated customer complaints and provide subject matter expertise as needed.
• Ensure compliance with Quality Policy, Quality Systems, and all applicable regulations.

Requirements

• Associate degree in engineering, electronics, biomedical technology, or a related STEM field.
• Minimum of 5 years of experience in field service, technical support, or equipment servicing roles.
• Minimum of 1 year of experience in a direct or indirect leadership role.
• Valid driver's license and a clean driving record.
• Ability to travel up to 75% to support the West US region.
• Strong verbal and written communication skills for engaging with customers and cross-functional teams.

Preferred Qualifications

• Bachelor’s degree in a STEM field.
• More than 2 years of experience in a leadership role managing technical service teams.
• Experience in regulated industries such as medical devices, aerospace, or industrial equipment.
• Proven success in recruiting, selecting, and onboarding technical personnel.
• Experience supporting remote or geographically dispersed teams across a large territory.

About the Company

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader, we advance science for life by providing high-performance solutions that address unmet patient needs and reduce the cost of healthcare.