Associate Manager, Customs

Responsibilities

• Lead, mentor, and develop a team of Customs Specialists to foster high performance and continuous improvement.
• Oversee daily customs brokerage operations to ensure accuracy, efficiency, and strict adherence to EMEA customs regulations.
• Identify and implement process improvements to enhance operational workflows and the client experience.
• Collaborate cross-functionally with sales, operations, and product teams to resolve complex customs issues.
• Serve as an escalation point for complex customs declarations and regulatory inquiries.
• Monitor key performance indicators to meet or exceed operational targets and compliance standards.

Requirements

• 5+ years of experience in customs brokerage, trade compliance, or a related field within the logistics industry.
• Proven experience leading and managing a team, with a focus on coaching and development.
• In-depth knowledge of EMEA customs regulations, tariffs, and trade agreements.
• Strong analytical and problem-solving skills to navigate complex regulatory landscapes.
• Excellent communication and interpersonal skills for building stakeholder relationships.
• A 'compliance first' attitude suitable for a heavily regulated industry.

Benefits

• Opportunity to contribute to a fast-growing company with global impact.
• Daily catered lunches, breakfast, snacks, and soft drinks in the Amsterdam office.
• Commute expenses covered for employees living outside of Amsterdam.
• 25 working days of vacation per year.
• Fully paid collective health insurance plan.
• Defined pension contribution scheme.
• Equity program making every team member a shareholder.
• Employee Assistance Program and comprehensive parental leave benefits.

About the Company

At Flexport, we believe global trade can move the human race forward. Our mission is to make global commerce so easy there will be more of it. We are shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people, moving more than $19B of merchandise across 112 countries annually.