Posted a day ago
Associate Manager, Customer Experience
Sutherland
Requirements
High school diploma or GED, Excellent verbal and written communication skills, Proficient reading skills, Multitasking across several applications, Basic PC keyboarding skills, Basic Microsoft Office experience
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Serve as the primary point of contact for customers via live chat and inbound calls
- Manage multiple simultaneous chat sessions to deliver exceptional customer service
- Provide basic troubleshooting for a variety of products and services
- Develop and maintain outstanding customer service skills
Requirements
- High school diploma or GED
- Excellent verbal and written communication skills; proficient reading ability
- Multitasking skills across several applications; CRM experience preferred
- Basic PC keyboarding skills and basic Microsoft Office (Outlook, Word, Excel) experience
- Proven customer service skills
About the Company
Sutherland is a group of driven and hard-working individuals focused on building fulfilling careers and delivering customer service solutions.
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Sutherland · Bogota
