Associate, Lifecycle Marketing

Responsibilities

• Execute email, SMS, and push campaigns across the member lifecycle, including onboarding, engagement, and retention
• Build and QA campaigns within CRM platforms to ensure high-quality delivery
• Support the strategy and execution of Google and Yelp review programs
• Monitor review trends and surface insights to inform clinic-level improvements
• Assist in building and maintaining monthly reporting for NPS, app ratings, and churn drivers
• Partner cross-functionally with Operations, Technology, and Care teams to support member experience initiatives

Requirements

• 1–3 years of experience in marketing, CRM, lifecycle, or customer experience
• Strong attention to detail and ability to manage multiple workstreams simultaneously
• Comfort working with data and the ability to pull insights and spot trends
• Strong organizational and communication skills

Preferred Qualifications

• Experience with CRM tools such as Braze, Iterable, or HubSpot

About the Company

Modern Animal is redefining the pet care experience by combining high-quality veterinary medicine with modern technology and exceptional member service.