Associate IT Technician

About the Company

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Responsibilities

• Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
• Troubleshoot and resolve or escalate technical issues
• Assist with user access-based incidents and requests
• Document and track support tickets using a helpdesk management system
• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades
• Ensure adherence to security best practices, including data protection and access control
• Set up and stage new hire systems

Requirements

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
• Previous customer service experience
• Ability to troubleshoot hardware, software, and networking issues
• Experience with Windows and macOS operating systems
• Excellent communication and customer service skills
• Problem-solving mindset with attention to detail

Preferred Qualifications

• IT certifications such as CompTIA A+, Network+, or Microsoft certifications
• Familiarity with Department of Defense (DoD) or military industry projects
• Knowledge of autonomous systems or maritime technology

Benefits

• Medical, Dental, and Vision Insurance (Saronic pays 100% of employee premiums)
• Generous PTO and Holidays
• Paid maternity and paternity leave
• 401(k) plan with company match
• Stock Options
• Life and Disability Insurance
• Pet Insurance
• Free lunch, unlimited drinks, and snacks in the office