Associate IT Field Services

Responsibilities

• Provide on-site technical support, maintenance, and troubleshooting for IT systems, hardware, and software
• Install, configure, and upgrade IT equipment and network systems
• Conduct regular maintenance checks to ensure optimal system functionality
• Document all service activities and maintain accurate technical records
• Handle purchase orders, including processing, tracking, and ensuring timely delivery of IT supplies
• Assist with network setup, configuration, and troubleshooting
• Provide training and technical support to end-users

Requirements

• Strong proficiency in IT systems, hardware, and software troubleshooting
• Experience with network setup, configuration, and maintenance
• Proven ability to manage purchase orders and inventory processes
• Excellent analytical and problem-solving skills
• Strong verbal and written communication skills for interacting with clients and team members
• Ability to lift and carry IT equipment and travel to client sites regularly
• Ability to work flexibly outside regular hours if required

Preferred Qualifications

• Technical certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)
• ITIL certification
• Experience with Microsoft Intune
• Experience with ServiceNow

About the Company

MKS Instruments enables technologies that transform our world, serving the semiconductor manufacturing, electronics, and specialty industrial markets. With a global team of approximately 10,000 employees, we provide the critical support behind advancements in 5G, renewable energy, artificial intelligence, and cloud technology.