Associate Implementation Engineer

Responsibilities

• Provide high-quality technical support and implementation assistance for Moody’s Insurance enterprise software solutions.
• Manage customer inquiries and technical issues of moderate complexity through to resolution.
• Investigate and troubleshoot software, infrastructure, and integration-related issues using logs, databases, APIs, and monitoring tools.
• Leverage AI-enabled tools and agentic AI capabilities to support troubleshooting, pattern identification, and knowledge retrieval.
• Collaborate with Product, Engineering, Cloud Operations, and Customer Success teams to improve service delivery.
• Contribute to knowledge-sharing initiatives, documentation improvements, and process optimization using AI.
• Participate in software release readiness activities and user acceptance testing support.

Requirements

• Proven experience supporting enterprise software applications in a customer-facing environment.
• Strong troubleshooting, analytical, and problem-solving skills.
• Working knowledge of cloud-based SaaS technologies, REST APIs, and SQL.
• Familiarity with monitoring and data visualization tools such as Kibana.
• Demonstrated proficiency in artificial intelligence concepts and hands-on experience using AI tools to streamline workflows.
• Excellent communication skills with the ability to convey technical information to both technical and non-technical stakeholders.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or another relevant STEM-related discipline.

Preferred Qualifications

• Experience with authentication frameworks such as SSO.
• Industry exposure to insurance, reinsurance, or financial services.
• Awareness of AI risk management and responsible, ethical AI use.

About the Company

Moody's is a global leader in ratings and integrated risk assessment. We are transforming how the world sees risk by advancing AI to move from insight to action, helping our clients navigate uncertainty with clarity, speed, and confidence.