Associate II - Central Refund

Responsibilities

• Manage airline ticket refund processing, including fare rule analysis and refund calculations
• Compute net refund values for unused and partially used tickets in accordance with applicable fare rules
• Process approved refund transactions across GDS systems, NDC platforms, and airline refund applications
• Perform detailed fare rule interpretation using Amadeus, Galileo, and Sabre GDS systems
• Provide accurate refund quotations, including applicable airline penalties and company processing fees
• Identify eligible unused tickets and initiate refund recovery prior to ticket expiry
• Track, process, and close unclaimed refund cases while ensuring proper financial reconciliation
• Maintain accurate refund records and generate periodic reports on refund activity and recoveries

Requirements

• Diploma or Bachelor's Degree in Travel & Tourism, Business Administration, or a related field
• 1-3 years of experience in airline ticketing, refunds, or travel operations
• Working knowledge of Amadeus, Galileo, and/or Sabre GDS systems
• Strong understanding of airline fare rules, ticketing, and refund procedures
• Proficiency in MS Office and fluency in English
• Strong analytical skills with high attention to detail and accuracy

About the Company

Coreops Services Private Limited provides specialized operational support for the Air Arabia Group, focusing on delivering efficient travel and logistics solutions.