Associate, HR Share Service

Responsibilities

• Input data into Human Resources databases following standard operating procedures and service level agreements
• Perform data maintenance and audit activities within PeopleSoft HR
• Manage hire administration tasks including employment contracts, background screening, and health-related documentation
• Serve as the first point of contact for HR inquiries via phone, email, and mail, logging all transactions in the case management system
• Maintain employee personnel files and track missing documentation
• Identify and document suggestions for process improvements and automation
• Collaborate with team members to ensure all group Service Level Agreements (SLAs) are met

Requirements

• High School Diploma or equivalent
• 2 years of customer service experience
• Typing speed of 60 words per minute or better
• Proficiency in computer applications and accurate data entry skills
• Strong verbal and written communication skills
• Ability to handle high-volume, high-pressure environments
• Strong attention to detail and ability to maintain confidentiality

About the Company

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.